Ordering: In addition to our secure, online shopping cart, you may place your order by email, fax, phone or mail. Payment: You may pay using Visa, Mastercard, American Express, Discover, PayPal, or Dube Gift Certificate. We also accept checks, money orders or money transfers to our bank on phone, email, or mail orders. International Orders (including Canada): There will be duties and brokerage charges on international orders. The duties will be levied by your destination country and in some cases may be substantial. We cannot tell you in advance what these charges may be. Returns/Exchanges: If for any reason you are not completely satisfied with a purchase, return the item (in new condition) within 30 days for a refund or exchange - your choice. Please ship prepaid, preferably via USPS Priority Mail. Please do not use newspaper for packing material, some products can be permanently stained by the ink. Enclose a copy of your original sales receipt if possible -- if not, please include a note containing your name, phone number, shipping address, and any relevant information regarding reason for return or items for exchange. Limited Lifetime Warranty: Brian Dubé, Inc. warrants all products against defects in workmanship and materials for the lifetime of the original purchaser. Any product that proves to be defective will be repaired or replaced, at our option, at no charge if returned to our factory. This warranty does not cover cosmetic damage or failure due to accident, abuse, neglect, alteration, or normal wear and tear.